AI Centre of Excellence

Your organisation already knows a great deal. One brain joins it up, and never forgets. Built with you, and yours to keep.

It already knows a great deal.

It just sits apart: in the systems it runs, in files, in notes and in people’s heads.

One brain joins it up, and never forgets.

It reads from the systems already in place and changes none of them.

Built with you. Yours to keep.

Your data, your brain, inside your perimeter. You still make the calls.

Four worked examples: a bank, a hospital group, a manufacturer and a retailer. Twelve questions, built on their own data.

Solaris, Almara, Orvalis and Lume are illustrative clients, built on fictional data.

ILLUSTRATIVE CLIENT · FICTIONAL DATA · ALONGSIDE, LDA

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ILLUSTRATIVE CLIENT · FICTIONAL DATA · ALONGSIDE, LDA

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ILLUSTRATIVE CLIENT · FICTIONAL DATA · ALONGSIDE, LDA

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Read “The Solaris Brain” as text

Chapter 1 of 4 · BANCO SOLARIS AND ALONGSIDE

The Solaris Brain

From three questions to the whole bank.
An illustrative client, built on fictional data.

WHY WE ARE HERE

Core banking · Every account, every movement
Credit files · Memos, ratings, covenants
Central credit register · Exposure across the system
RM call notes · What the client actually said
Payments · SEPA, cards, TPA flows
Collections · Arrears, promises, outcomes
KYC and onboarding · Who the client really is
Branch spreadsheets · Saved locally, on PCs
Risk models · PD, LGD, scorecards
Market and news · Sectors, insolvencies, press

Solaris already knows a great deal.

It just sits apart: in the core ledger, in the credit files, in branch spreadsheets and in the heads of the relationship managers.

One brain joins it up, and never forgets.

It reads from the systems the bank already runs and changes none of them.

Built with you.
Yours to keep.

Solaris's data, Solaris's brain, inside Solaris's perimeter.
Your credit committee still makes the calls.

SOLARIS'S DATA · SOLARIS'S BRAIN · YOURS TO KEEP

WHAT THE BOARD ASKED FOR

Risk first. Six questions, proved on three.

“Show us the risk we cannot see yet.
Then show us the money we leave on the table.”
Chief Risk Officer

● BuiltSME credit early warningWho is slipping, before they miss
● BuiltAML alert triageThe alerts worth a human
● BuiltCollections that recoverWho to call, and with what offer
○ Still to buildDeposit retentionWho is about to move their money
○ Still to buildNext best productThe right offer, at the right time
○ Still to buildRegulatory packsBuilt from source, in minutes

Question 1 of 3 · THE SOLARIS BRAIN: SME EARLY WARNING

Everything Solaris already knows,
in one place that learns.

What goes in

Account movements41 million transactions, 24 months
Central credit registerExposure to every other bank
Financial statementsIES filings for 6,212 SME clients
Tax and social securityDebt certificates and arrears
RM call notesWhat the owner actually said
Sector and news feedsInsolvencies, prices, press

SME EARLY WARNING

Banco
Solaris

Reads everything, remembers it,
connects the dots.

WHAT COMES OUT: ONE EXAMPLE OF EACH

Risk mapEvery SME client, on one line
WatchlistRanked by how fast they slip
Three signal testWho to call this week
Credit memo packsAny sector, in the committee format
Client one pagersThe case for each intervention

Everything Solaris already knows goes in on the left.
What the risk team needs comes out on the right.

WHAT COMES OUT · RISK MAP
Every SME client on the watch threshold, on one line.
The risk map: every SME client over the threshold, on one line.
The line
91 SME clients over the threshold, scored on 20 signals
The largest exposures
Arun Hotel 3rd and Thames Construction 9th: both in Critical
The watchlist
Who the RMs should call before the next payment date
ONE OF 5 BOOKS · 6,212 SME clients scored every night
WHAT COMES OUT · WATCHLIST
Every scored client, ranked by how fast it is slipping.
The watchlist: every scored client in order, and where the largest exposures sit.
The book
77 scored SME clients, shuffled
The race
Sorted on the 20 signals, one rank at a time
The largest exposures
Arun Hotel 3rd, Thames Construction 9th and Dart Warehousing 52nd
The top ten
Soar Textiles leads the list, eleven months a client
ONE OF 3 LISTS · Refreshed every morning
WHAT COMES OUT · THREE SIGNAL TEST
Who needs a call this week, on three hard signals.
The three signal test: the clients who need a call this week.
Three hard signals
96 clients on the watchlist, three tests from the credit team
Arrears
58 owe the tax authority or social security
Overdraft
31 of those have lived above 90% of their limit for 60 days
Takings
19 also saw card takings fall by a fifth: call them this week
The largest exposures
Arun Hotel 2 of 3, Thames Construction 2 of 3, Dart Warehousing 1 of 3
ONE TEST SET · Any rule the committee writes, tested on the whole book
WHAT COMES OUT · CREDIT MEMO PACKS
Any sector, in the committee’s own format.
Credit memo packs: any sector, built from source in the committee’s format.
The packs
Four pages on hospitality, built from source in the committee’s layout
Default rate, by sector
Share of SME clients that defaulted within twelve months
Hospitality
7.6% defaulted: 2nd of 19 sectors, and Solaris’s largest book
ONE OF 19 SECTORS · A pack for any sector, branch or client group
WHAT COMES OUT · CLIENT ONE PAGERS
The case for each intervention, on one page.
Client one pagers: the case for each intervention, checked against the RM’s own notes.
One page per client
Soar Textiles, Braga
The rating
Rank 1 of 77 on the watchlist: Critical
The signals
Overdraft, takings, salaries and exposure elsewhere, against every SME
Three signal test
Fails all three of the credit team’s tests
In the RM’s words
What the owner said, checked against the ledger
ONE OF 19 · A page for every client that fails the test

Inside the hub: the Solaris Brain, grown from the bank’s own data, one layer at a time.

Layer 1 The board, the risk team and the six questions
Layer 2 18 sectors and 27 branch regions
Layer 3 20 risk signals and the segments they apply to
Layer 4 41 million movements become 536 SME clients, scored.
The largest exposures in bronze
Layer 5 58 findings, each one checked against the credit team
Solaris Brain And it keeps learning.

Three questions answered: early warning, AML alert triage and collections.
The rest of the bank comes next.

Proposed next steps

Risk first.
Then the rest of the bank.

Proposed next steps: early warning, AML alert triage and collections are built; these are the streams that come next.

RISK · Built

Early warning data · Ledger, credit register, IES, tax, RM notesEarly warning pack · Risk map, watchlist, signal test, memos, one pagers
Alert triage data · Alerts, ledger, KYC, screening, analyst notesAlert triage pack · Alert map, queue, typology test, SARs, case files
Collections data · Arrears, ledger, promises, CRC, agent notesCollections pack · Recovery map, call order, signal test, offers

Proposed next

Provisioning view · IFRS 9 stages, explained
Limit reviews · Renewals drafted from source
Model monitoring · Drift caught in days, not quarters
Risk appetite · Board metrics, live

CLIENT AND GROWTH Revenue side.
Raised by the retail board.

THE REST OF THE BANK From the whole bank picture.

Question 2 of 3 · THE SOLARIS BRAIN: ALERT TRIAGE

Every alert the rules raise,
read in context, before a human.

What goes in

Monitoring alerts38,400 alerts a year, 27 rules
Account movementsSEPA, cash, cards, 24 months
KYC filesOwners, activity, expected flows
Screening hitsSanctions, PEP, adverse media
Analyst notesEvery closed alert and why
Past SAR outcomesWhat the UIF came back on

AML ALERT TRIAGE

Banco
Solaris

Reads everything, remembers it,
connects the dots.

WHAT COMES OUT: ONE EXAMPLE OF EACH

Alert mapEvery open alert, on one line
Risk queueRanked by real risk, not rule
Three typology testThe alerts worth a human
SAR draftsIn the UIF format, from source
Case filesThe story of each alert

Every alert and everything around it goes in on the left.
What the analysts need comes out on the right.

WHAT COMES OUT · ALERT MAP
Every open alert this week, on one risk line.
The alert map: every open alert, on one risk line.
The line
104 open alerts this week, scored on 20 signals
Private banking
PB 20417 4th and PB 31865 12th: both in Escalate
The queue
Most of the line is noise; a handful need a person
ONE OF 4 QUEUES · Every open alert scored every night
WHAT COMES OUT · RISK QUEUE
Every scored alert, ranked by real risk, not by rule.
The risk queue: every alert in order of real risk, and where private banking sits.
The queue
82 scored alerts, in the order the rules raised them
The race
Sorted on the 20 signals, one rank at a time
Private banking
PB 20417 4th, PB 31865 12th and PB 07732 49th
The top ten
C 48213, an import export firm, leads the queue
ONE OF 3 LISTS · Refreshed every morning
WHAT COMES OUT · THREE TYPOLOGY TEST
The alerts worth a human, on three typology tests.
The three typology test: the few alerts worth a human.
Three typologies
98 alerts in the queue, three tests from the MLRO
Country
41 move money to or from a FATF listed jurisdiction
Structuring
17 of those split cash or wires below reporting lines
Adverse media
6 also appear in the press: these go to an investigator
Private banking
PB 20417 2 of 3, PB 31865 2 of 3, PB 07732 1 of 3
ONE TEST SET · Any typology the MLRO writes, tested on every alert
WHAT COMES OUT · SAR DRAFTS
A suspicious activity report, in the UIF’s own format.
SAR drafts: built from source in the UIF’s own format.
The drafts
Four pages on one trade case, built in the UIF’s layout
Alert to SAR, by rule
Share of each rule’s alerts that became a report last year
Brain triage
26% of its top 50 became a SAR: no rule tops 9.4%
ONE OF 18 TYPOLOGIES · A draft for any typology, rule or customer
WHAT COMES OUT · CASE FILES
The story of each alert, on one page.
Case files: the story of each alert, checked against the analyst’s own notes.
One page per alert
C 48213, import export, Porto
The rating
Rank 1 of 82 in the queue: Escalate
The signals
Country, speed, invoices and press, against every alert
Three typology test
Matches all three of the MLRO’s typologies
In the analyst’s words
Why it was closed in August, checked against the ledger
ONE OF 6 · A file for every alert that fails the test

Back inside the Solaris Brain: AML alert triage is the second question it answers.

Question 3 of 3 · THE SOLARIS BRAIN: COLLECTIONS

Every overdue account, and the
call most likely to bring it back.

What goes in

Arrears ledger18,940 accounts past due today
Account movementsSalaries, pensions, takings, SEPA
Promise historyEvery promise made and kept
Central credit registerArrears at every other bank
Agent notesWhat the customer actually said
Contact attemptsCalls, SMS, app, letters, branch

COLLECTIONS

Banco
Solaris

Reads everything, remembers it,
connects the dots.

WHAT COMES OUT: ONE EXAMPLE OF EACH

Recovery mapEvery overdue account, on one line
Call orderRanked by value recoverable
Three signal testToday’s call list
Settlement packsThe right offer, ready to send
Account one pagersThe case for each call

Every overdue account and its history goes in on the left.
What the agents need comes out on the right.

WHAT COMES OUT · RECOVERY MAP
Every account past 30 days, on one recovery line.
The recovery map: every overdue account, on one line.
The line
96 accounts past 30 days, scored on 20 signals
Restructured last year
R 62018 3rd and R 44370 10th: both Call today
The call order
Where one call brings back the most money
ONE OF 4 BOOKS · 18,940 accounts scored every night
WHAT COMES OUT · CALL ORDER
Every scored account, ranked by value recoverable.
The call order: every account ranked by value recoverable, and where the restructured ones sit.
The book
79 scored accounts, in the order the dialler had them
The race
Sorted on the 20 signals, one rank at a time
Restructured last year
R 62018 3rd, R 44370 10th and R 81295 55th
The top ten
A 30915, a guest house in Faro, goes first
ONE OF 3 LISTS · Refreshed before the dialler starts
WHAT COMES OUT · THREE SIGNAL TEST
Today’s call list, on three hard signals.
The three signal test: today’s call list.
Three hard signals
94 accounts in the call order, three tests from collections
Promise
52 have kept a payment promise to Solaris before
Income
29 of those still see salary or takings arrive each month
Contact
14 also answered a call or SMS this month: today’s list
Restructured last year
R 62018 2 of 3, R 44370 2 of 3, R 81295 1 of 3
ONE TEST SET · Any rule the team writes, tested on the whole book
WHAT COMES OUT · SETTLEMENT PACKS
The right offer for each account, ready to send.
Settlement packs: the right offer for each account, ready to send.
The packs
Four pages on one guest house, ready for the agent to send
Cure rate, by days past due
Share of accounts back to current within 90 days
Day 51 to 60
44% cure; ten days later, 27%.
Call before day 60
ONE OF 24 SEGMENTS · A pack for any segment, product or region
WHAT COMES OUT · ACCOUNT ONE PAGERS
The case for each call, on one page.
Account one pagers: the case for each call, checked against the agent’s own notes.
One page per account
A 30915, a guest house in Faro
The rating
Rank 1 of 79 in the call order: Call today
The signals
Promises, takings, contact and arrears, against every account
Three signal test
Passes all three of the collections tests
In the agent’s words
What the owner said, checked against the ledger
ONE OF 14 · A page for every account on today’s list

Back inside the Solaris Brain: collections is the third question it answers.

Built at Solaris.

A risk brain, built inside the bank and proved on three questions.

ILLUSTRATIVE CLIENT · FICTIONAL DATA · ALONGSIDE, LDA

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ILLUSTRATIVE CLIENT · FICTIONAL DATA · ALONGSIDE, LDA

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ILLUSTRATIVE CLIENT · FICTIONAL DATA · ALONGSIDE, LDA

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Read “The Almara Brain” as text

Chapter 2 of 4 · ALMARA SAÚDE AND ALONGSIDE

The Almara Brain

From three questions to the whole group.
An illustrative client, built on fictional data.

WHY WE ARE HERE

Clinical record · Episodes, notes, diagnoses
Scheduling · Every slot, every clinic
Imaging archive · Scans, reports, turnaround
Laboratory · Orders and results
Billing and insurers · Claims, denials, payments
Pharmacy · Dispensing, stock, expiry
Rosters · Who works which shift
Contact centre · Calls, reminders, replies
Ward spreadsheets · Bed boards, saved on PCs
Quality indicators · Waits, infections, complaints

Almara already knows a great deal.

It just sits apart: in the clinical record, the booking system, the imaging archive, the billing queue and the heads of the ward nurses.

One brain joins it up, and never forgets.

It reads from the systems the hospitals already run and changes none of them.

Built with you.
Yours to keep.

Almara's data, Almara's brain, inside Almara's perimeter.
Clinicians still make every clinical call.

ALMARA'S DATA · ALMARA'S BRAIN · YOURS TO KEEP

WHAT THE BOARD ASKED FOR

Operations first. Six questions, proved on three.

“Show us the capacity we waste every day.
Then show us the money we never collect.” Chief Operating Officer

● BuiltOutpatient no showsEmpty chairs, filled in advance
● BuiltEmergency and bed flowBeds freed before the queue
● BuiltInsurer claim denialsClaims paid the first time
○ Still to buildReadmission riskWho comes back within 30 days
○ Still to buildStaff rosteringShifts covered without agency
○ Still to buildPharmacy stockNever out, never expired

Question 1 of 3 · THE ALMARA BRAIN: OUTPATIENT NO SHOWS

Everything Almara already knows,
in one place that learns.

What goes in

Scheduling1.9 million appointments, 24 months
Reminders and repliesSMS, app and email, sent and read
Contact centreCalls, rebookings, cancellations
Clinical recordEpisode type, referral, follow up
Insurers and payersSeguradoras, subsistemas, self pay
Calendar and weatherHolidays, strikes, rain, traffic

OUTPATIENT NO SHOWS

Almara
Saúde

Reads everything, remembers it,
connects the dots.

WHAT COMES OUT: ONE EXAMPLE OF EACH

Risk mapEvery clinic, on one line
Clinic leagueRanked by empty chairs to come
Three signal testWhere to act this week
Clinic packsAny specialty, in the board format
Clinic one pagersThe case for each change

Everything Almara already knows goes in on the left.
What the outpatient team needs comes out on the right.

WHAT COMES OUT · RISK MAP
Every clinic over the no show threshold, on one line.
The risk map: every clinic over the no show threshold, on one line.
The line
94 clinics over the threshold, scored on 20 signals
The busiest clinics
Ortopedia Lisboa 4th and Oftalmologia Porto 11th: both Severe
The shortlist
Where the booking team should act before next week fills
ONE OF 5 SERVICES · 1.9 million appointments, scored every night
WHAT COMES OUT · CLINIC LEAGUE
Every scored clinic, ranked by empty chairs ahead.
The clinic league: every scored clinic in order, and where the busiest sit.
The network
80 scored clinics, shuffled
The race
Sorted on the 20 signals, one rank at a time
The busiest clinics
Ortopedia Lisboa 4th, Oftalmologia Porto 11th, Cardiologia Braga 47th
The top ten
Psiquiatria Maia leads the list, open since January
ONE OF 3 LISTS · Refreshed every morning
WHAT COMES OUT · THREE SIGNAL TEST
Where to act this week, on three hard signals.
The three signal test: the clinics to act on this week.
Three hard signals
98 clinics in the league, three tests from the outpatient team
Lead time
61 book most slots more than six weeks out
Replies
34 of those see under half of patients confirm the reminder
Repeaters
21 also have over 15% repeat no shows: call and overbook there
The busiest clinics
Ortopedia Lisboa 2 of 3, Oftalmologia Porto 2 of 3, Cardiologia Braga 1 of 3
ONE TEST SET · Any rule the team writes, tested on every clinic
WHAT COMES OUT · CLINIC PACKS
Any specialty, in the board’s own format.
Clinic packs: any specialty, built from source in the board’s format.
The packs
Four pages on mental health, built from source in the board’s layout
No show rate, by specialty
Share of booked slots where nobody came and nobody called
Psiquiatria
17.8% of slots empty: 1st of 19 specialties, 118 thousand a year
ONE OF 19 SPECIALTIES · A pack for any specialty, site or slot type
WHAT COMES OUT · CLINIC ONE PAGERS
The case for each change, on one page.
Clinic one pagers: the case for each change, checked against the manager’s own view.
One page per clinic
Psiquiatria Maia, open since January
The rating
Rank 1 of 80 in the clinic league: Severe
The signals
No shows, lead time, replies and repeaters, against every clinic
Three signal test
Fails all three of the outpatient team’s tests
In the manager’s words
What the clinic believes, checked against the bookings
ONE OF 21 · A page for every clinic that fails the test

Inside the hub: the Almara Brain, grown from the group’s own data, one layer at a time.

Layer 1 The board, the operations team and the six questions
Layer 2 18 sites and 27 specialties
Layer 3 20 risk signals and the slot types they apply to
Layer 4 1.9 million appointments become 536 clinics, scored.
The busiest clinics in bronze
Layer 5 58 findings, each one checked against the clinic managers
Almara Brain And it keeps learning.

Three questions answered: no shows, emergency and bed flow and insurer claim denials.
The rest of the group comes next.

Proposed next steps

Operations first.
Then the rest of the group.

Proposed next steps: no shows, emergency and bed flow and insurer claim denials are built; these are the streams that come next.

OPERATIONS · Built

No show data · Bookings, reminders, calls, payersNo show pack · Risk map, league, signal test, packs, one pagers
Bed flow data · Beds, triage, letters, labs, rostersBed flow pack · Pressure map, league, test, packs, one pagers
Claims data · Claims, remits, contracts, codes, appealsDenials pack · Denial map, league, test, appeals, one pagers

Proposed next

Theatre utilisation · Lists that start and end on time
Readmission risk · Who comes back within 30 days
Rosters that hold · Shifts covered without agency
Stock that lasts · Never out, never expired
Waiting list view · Every specialty, live

PATIENTS AND GROWTH Revenue side.
Raised by the commercial board.

THE REST OF THE GROUP From the whole group picture.

Question 2 of 3 · THE ALMARA BRAIN: EMERGENCY AND BED FLOW

Everything Almara already knows,
in one place that learns.

What goes in

Bed management2.4 million bed movements, 24 months
Emergency triageArrivals, Manchester colours, waits
Clinical recordDischarge letters, orders, notes
Laboratory and imagingTurnaround on every test
RostersNurses and doctors on every shift
Social care referralsWaits for care homes and support

EMERGENCY AND BED FLOW

Almara
Saúde

Reads everything, remembers it,
connects the dots.

WHAT COMES OUT: ONE EXAMPLE OF EACH

Pressure mapEvery ward, on one line
Ward leagueRanked by tomorrow’s gridlock
Three signal testWhere to free beds today
Hospital packsAny site, in the bed meeting format
Ward one pagersThe case for each change

Everything Almara already knows goes in on the left.
What the bed managers need comes out on the right.

WHAT COMES OUT · PRESSURE MAP
Every ward in the five hospitals, on one line.
The pressure map: every ward in the five hospitals, on one line.
The line
92 wards across five hospitals, scored on 20 flow signals
The largest wards
Medicina 1 Lisboa 3rd and Ortopedia 1 Lisboa 8th: both Gridlock
The shortlist
Where the bed managers should free beds before the evening peak
ONE OF 3 VIEWS · Every bed, refreshed every 15 minutes
WHAT COMES OUT · WARD LEAGUE
Every scored ward, ranked by tomorrow’s gridlock.
The ward league: every scored ward in order, and where the largest sit.
The hospitals
78 scored wards, shuffled
The race
Sorted on the 20 flow signals, one rank at a time
The largest wards
Medicina 1 Lisboa 3rd, Ortopedia 1 Lisboa 8th, Cirurgia 2 Porto 39th
The top ten
Medicina 2 Porto leads the list, 32 beds and 9 boarders a day
ONE OF 3 LISTS · Refreshed before every bed meeting
WHAT COMES OUT · THREE SIGNAL TEST
Where to free beds today, on three hard signals.
The three signal test: the wards where beds can be freed today.
Three hard signals
92 wards in the league, three tests from the bed managers
Full
57 ran above 95% occupancy for ten days running
Late out
30 of those send most patients home after 2pm
Delayed
17 also hold three or more delayed discharges: start there
The largest wards
Medicina 1 Lisboa 2 of 3, Ortopedia 1 Lisboa 2 of 3, Cirurgia 2 Porto 1 of 3
ONE TEST SET · Any rule the team writes, tested on every ward
WHAT COMES OUT · HOSPITAL PACKS
Any hospital, in the bed meeting’s own format.
Hospital packs: any site, built from source in the bed meeting’s format.
The packs
Four pages on Porto, built from source in the bed meeting’s layout
Decision to bed, by ward type
Average hours an admitted patient waits in the ED for a bed
Medicina
7.8 hours: 1st of 19 ward types, and 9,120 admissions a year
ONE OF 5 HOSPITALS · A pack for any hospital, ward or pathway
WHAT COMES OUT · WARD ONE PAGERS
The case for each change, on one page.
Ward one pagers: the case for each change, checked against the nurse’s own view.
One page per ward
Medicina 2 Porto, 32 beds
The rating
Rank 1 of 78 in the ward league: Gridlock
The signals
Occupancy, discharge time, delays and boarders, against every ward
Three signal test
Fails all three of the bed managers’ tests
In the nurse’s words
What the ward says, checked against the bed board
ONE OF 17 · A page for every ward that fails the test

Back inside the Almara Brain: emergency and bed flow is the second question it answers.

Question 3 of 3 · THE ALMARA BRAIN: INSURER CLAIM DENIALS

Everything Almara already knows,
in one place that learns.

What goes in

Billing and claims1.2 million claims, 24 months
Insurer remittancesPayments, denials, reason codes
Insurer contractsTariffs, clauses, pre approval rules
Clinical recordEpisodes, reports, procedure codes
SchedulingWho booked, on which policy
Appeals historyEvery appeal and its outcome

INSURER CLAIM DENIALS

Almara
Saúde

Reads everything, remembers it,
connects the dots.

WHAT COMES OUT: ONE EXAMPLE OF EACH

Denial mapEvery contract line, on one line
Contract leagueRanked by money at risk
Three signal testWhat to fix before filing
Appeal packsAny payer, in the insurer’s format
Contract one pagersThe case for each fix

Everything Almara already knows goes in on the left.
What the revenue team needs comes out on the right.

WHAT COMES OUT · DENIAL MAP
Every insurer contract line, on one line.
The denial map: every insurer contract line, on one line.
The line
90 contract lines over the threshold, scored on 20 signals
The largest contracts
Beacon Surgery 3rd and Boreal Consultations 10th: both Critical
The shortlist
What the billing team should fix before the next batch is filed
ONE OF 3 VIEWS · 1.2 million claims, checked every night
WHAT COMES OUT · CONTRACT LEAGUE
Every scored contract line, ranked by money at risk.
The contract league: every scored line in order, and where the largest contracts sit.
The contracts
76 scored contract lines, shuffled
The race
Sorted on the 20 denial signals, one rank at a time
The largest contracts
Beacon Surgery 3rd, Boreal Consultations 10th, Oakfield Lab tests 44th
The top ten
Lynx Surgery leads the list, new terms since February
ONE OF 3 LISTS · Refreshed before every filing run
WHAT COMES OUT · THREE SIGNAL TEST
What to fix before filing, on three hard signals.
The three signal test: what to fix before the next batch is filed.
Three hard signals
90 contract lines in the league, three tests from the billing team
Pre auth
54 send over 5% of claims without a pre approval number
Coding
29 of those see procedure codes that disagree with the record
Late
18 also file most claims after 30 days: fix those first
The largest contracts
Beacon Surgery 2 of 3, Boreal Consultations 2 of 3, Oakfield Lab tests 1 of 3
ONE TEST SET · Any rule the team writes, tested on every claim
WHAT COMES OUT · APPEAL PACKS
Any payer, in the insurer’s own appeal format.
Appeal packs: any payer, built from source in the insurer’s format.
The packs
Four pages on Lynx Health, built from source in its appeal layout
Denials, by reason
Share of 88 thousand denied claims, by the reason the insurer gave
Missing pre approval
18.4% of denials: 1st of 19 reasons, and the easiest to prevent
ONE OF 14 PAYERS · An appeal pack for any payer, site or reason
WHAT COMES OUT · CONTRACT ONE PAGERS
The case for each fix, on one page.
Contract one pagers: the case for each fix, checked against the billing team’s view.
One page per contract line
Lynx Surgery, new terms since February
The rating
Rank 1 of 76 in the contract league: Critical
The signals
Denials, pre approval, coding and filing time, against every line
Three signal test
Fails all three of the billing team’s tests
In the billing team’s words
What the team believes, checked against the remittances
ONE OF 18 · A page for every line that fails the test

Back inside the Almara Brain: insurer claim denials is the third question it answers.

Built at Almara.

An operations brain, built inside the group and proved on three questions.

ILLUSTRATIVE CLIENT · FICTIONAL DATA · ALONGSIDE, LDA

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ILLUSTRATIVE CLIENT · FICTIONAL DATA · ALONGSIDE, LDA

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ILLUSTRATIVE CLIENT · FICTIONAL DATA · ALONGSIDE, LDA

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Read “The Orvalis Brain” as text

Chapter 3 of 4 · ORVALIS INDUSTRIAL AND ALONGSIDE

The Orvalis Brain

From three questions to the whole group.
An illustrative client, built on fictional data.

WHY WE ARE HERE

MES · Every order, every cycle
PLCs and sensors · Vibration, heat, pressure
Maintenance system · Work orders, spares, hours
Quality records · Inspections, NCRs, 8Ds
Energy meters · Every feeder, every 15 minutes
ERP · Orders, stock, costs
Shift handover notes · What the night shift saw
Line spreadsheets · Saved locally, on PCs
Supplier portal · Deliveries, certificates, claims
Tooling records · Moulds, dies, shot counts

Orvalis already knows a great deal.

It just sits apart: in the MES, in the PLCs, in the maintenance system, in shift spreadsheets and in the heads of the people who run the lines.

One brain joins it up, and never forgets.

It reads from the systems the plants already run and changes none of them.

Built with you.
Yours to keep.

Orvalis's data, Orvalis's brain, inside Orvalis's network.
Your plant managers still make the calls.

ORVALIS'S DATA · ORVALIS'S BRAIN · YOURS TO KEEP

WHAT THE BOARD ASKED FOR

Uptime first. Six questions, proved on three.

“Tell us what breaks before it breaks.
Then tell us what every part really costs.” Chief Operating Officer

● BuiltPredictive maintenanceWhich machine fails next
● BuiltScrap and first pass yieldWhere the scrap really starts
● BuiltEnergy cost per partWhat every part costs in kWh
○ Still to buildSpare parts stockThe right spares, not the whole shelf
○ Still to buildSupplier riskWho will let the line down next
○ Still to buildProduction schedulingA plan the floor can actually run

Question 1 of 3 · THE ORVALIS BRAIN: PREDICTIVE MAINTENANCE

Everything Orvalis already knows,
in one place that learns.

What goes in

Sensor history3.2 billion readings, 18 months
MES stops and cyclesEvery stop, coded by the line
Maintenance work orders41,600 jobs across 8 plants
Technician logsWhat the fitter actually found
Spares and storesParts used, lead times, stock
OEM manuals and bulletinsService intervals, known faults

PREDICTIVE MAINTENANCE

Orvalis
Industrial

Reads everything, remembers it,
connects the dots.

WHAT COMES OUT: ONE EXAMPLE OF EACH

Failure risk mapEvery asset, on one line
Risk rankingRanked by how fast they drift
Three drift testWhat to open up this week
Maintenance packsAny asset class, ready to plan
Asset one pagersThe case for each intervention

Everything Orvalis already knows goes in on the left.
What the maintenance team needs comes out on the right.

WHAT COMES OUT · FAILURE RISK MAP
Every monitored asset past its band, on one line.
The failure risk map: every monitored asset over the watch line, on one line.
The line
88 assets over the watch line, scored on 20 drift signals
The bottlenecks
Press P02 2nd and Moulder M07 9th: both in Act now
The shortlist
What maintenance should open up before it opens itself up
ONE OF 4 FLEETS · 536 assets scored every shift
WHAT COMES OUT · RISK RANKING
Every scored asset, ranked by how fast it is drifting.
The risk ranking: every scored asset in order, and where the bottlenecks sit.
The fleet
74 scored assets across 8 plants, shuffled
The race
Sorted on the 20 drift signals, one rank at a time
The bottlenecks
Press P02 2nd, Moulder M07 9th and CNC C14 48th
The top ten
Press P14 in Aveiro leads the list, 1.21 million strokes in
ONE OF 3 LISTS · Refreshed at every shift change
WHAT COMES OUT · THREE DRIFT TEST
What to open up this week, on three hard signals.
The three drift test: the assets to open up this week.
Three hard signals
94 assets on the ranking, three tests from the reliability team
Vibration
55 run above their vibration band for a week or more
Heat
29 of those show bearing temperature up 8 °C or more
Cycles
17 are also inside 10% of their MTBF: open them up this week
The bottlenecks
Press P02 2 of 3, Moulder M07 2 of 3, CNC C14 1 of 3
ONE TEST SET · Any rule the reliability team writes, tested on the whole fleet
WHAT COMES OUT · MAINTENANCE PACKS
Any asset class, as a work pack the planners can run.
Maintenance packs: any asset class, built from source as a work pack.
The packs
Four pages on stamping presses, built from source for the planners
Downtime, by asset class
Unplanned hours lost in the last twelve months
Stamping presses
1,412 hours lost: 1st of 19 classes, from just 64 presses
ONE OF 19 CLASSES · A pack for any asset class, line or plant
WHAT COMES OUT · ASSET ONE PAGERS
The case for each intervention, on one page.
Asset one pagers: the case for each intervention, checked against the fitter’s own log.
One page per asset
Press P14, line A3, Aveiro
The rating
Rank 1 of 74 on the ranking: Act now
The signals
Vibration, heat, cycles and lube pressure, against every press
Three drift test
Fails all three of the reliability team’s tests
In the technician’s words
What the fitter logged, checked against the sensors
ONE OF 17 · A page for every asset that fails the test

Inside the hub: the Orvalis Brain, grown from the group’s own data, one layer at a time.

Layer 1 The board, the maintenance team and the six questions
Layer 2 18 asset classes and 27 lines
Layer 3 20 drift signals and the criticality they carry
Layer 4 3.2 billion readings become 536 assets, scored.
The bottlenecks in bronze
Layer 5 58 findings, each one checked against the fitters
Orvalis Brain And it keeps learning.

Three questions answered: predictive maintenance, scrap and first pass yield and energy cost per part.
The rest of the group comes next.

Proposed next steps

Uptime first.
Then the rest of the group.

Proposed next steps: predictive maintenance, scrap and first pass yield and energy cost per part are built; these are the streams that come next.

OPERATIONS · Built

Maintenance data · Sensors, MES stops, CMMS, fitter logsMaintenance pack · Risk map, ranking, drift test, packs, one pagers
Quality data · MES rejects, inspections, parameters, notesQuality pack · Scrap map, ranking, defect test, 8Ds, one pagers
Energy data · Meters, machine states, output, tariffsEnergy pack · Waste map, ranking, waste test, packs, one pagers

Proposed next

Spare parts stock · The right spares, not the whole shelf
Tool life · Moulds and dies serviced on time
Production scheduling · A plan the floor can run
OEE, explained · Every loss, with its cause

CUSTOMERS AND QUOTES Revenue side.
Raised by the sales director.

THE REST OF THE GROUP From the whole group picture.

Question 2 of 3 · THE ORVALIS BRAIN: SCRAP AND FIRST PASS YIELD

Everything Orvalis already knows,
in one place that learns.

What goes in

MES counts and rejectsGood, scrap and rework, by shift
Inspection results2.7 million checks, 18 months
Process parametersMelt, mould and tool temperatures
Shift lead notesWhat the line actually saw
NCRs and 8D reports3,940 cases and their fixes
Material certificatesEvery batch, every supplier

SCRAP AND YIELD

Orvalis
Industrial

Reads everything, remembers it,
connects the dots.

WHAT COMES OUT: ONE EXAMPLE OF EACH

Scrap risk mapEvery part number, on one line
Scrap rankingRanked by money in the bin
Three defect testWhere to send the engineers
Quality packsAny process, in the 8D format
Part one pagersThe case for each fix

Everything Orvalis already knows goes in on the left.
What the quality team needs comes out on the right.

WHAT COMES OUT · SCRAP RISK MAP
Every part over its scrap target, on one line.
The scrap risk map: every part number over target, on one line.
The line
93 part numbers over target, scored on 20 quality signals
The top volume parts
Housing 2210 3rd and Bracket 4471 10th: both Critical
The shortlist
Where an engineer on the line saves the most money
ONE OF 5 PROCESSES · 536 part numbers scored every shift
WHAT COMES OUT · SCRAP RANKING
Every scored part, ranked by money in the bin.
The scrap ranking: every scored part in order, and where the top volume parts sit.
The catalogue
79 scored part numbers across 8 plants, shuffled
The race
Sorted on the 20 quality signals, one rank at a time
The top volume parts
Housing 2210 3rd, Bracket 4471 10th and Clip 1093 51st
The top ten
Cover 6120 leads the list: €212,000 of scrap this year
ONE OF 3 LISTS · Refreshed at every shift change
WHAT COMES OUT · THREE DEFECT TEST
Where to send the engineers, on three hard signals.
The three defect test: where to send the engineers this week.
Three hard signals
98 part numbers on the ranking, three tests from group quality
Scrap
61 scrapped more than 3% of what they made last month
Yield
33 of those also passed first time less than 92% of the time
Repeat
18 show the same defect three shifts running: fix them first
The top volume parts
Housing 2210 2 of 3, Bracket 4471 2 of 3, Clip 1093 1 of 3
ONE TEST SET · Any rule group quality writes, tested on every part
WHAT COMES OUT · QUALITY PACKS
Any process, in the 8D format the customers ask for.
Quality packs: any process, built from source in the 8D format.
The packs
Four pages on moulding, built from source in the 8D layout
Scrap rate, by line
Share of parts scrapped in the last twelve months
Leiria M2
6.4% scrapped: 2nd of 19 lines, and home to Cover 6120
ONE OF 5 PROCESSES · A pack for any process, line or customer
WHAT COMES OUT · PART ONE PAGERS
The case for each fix, on one page.
Part one pagers: the case for each fix, checked against the shift lead’s own notes.
One page per part
Cover 6120, line M2, Leiria
The rating
Rank 1 of 79 on the ranking: Critical
The signals
Scrap, yield, defects and tool heat, against every moulded part
Three defect test
Fails all three of group quality’s tests
In the shift lead’s words
What the line blamed, checked against the data
ONE OF 18 · A page for every part that fails the test

Back inside the Orvalis Brain: scrap and first pass yield is the second question it answers.

Question 3 of 3 · THE ORVALIS BRAIN: ENERGY COST PER PART

Everything Orvalis already knows,
in one place that learns.

What goes in

Energy meters612 meters, every 15 minutes
MES outputGood parts, by line and hour
Machine statesRunning, idle, off, from the PLCs
Tariffs and invoicesPower and gas, 8 plants, 3 years
Shift lead notesWhat was left running, and why
Production plansOrders, sequences, weekends

ENERGY PER PART

Orvalis
Industrial

Reads everything, remembers it,
connects the dots.

WHAT COMES OUT: ONE EXAMPLE OF EACH

Energy waste mapEvery energy user, on one line
Waste rankingRanked by euros lost a month
Three waste testWhat to fix before winter
Energy packsAny utility, ready to act on
Asset one pagersThe case for each saving

Everything Orvalis already knows goes in on the left.
What the energy team needs comes out on the right.

WHAT COMES OUT · ENERGY WASTE MAP
Every energy user above its best, on one line.
The energy waste map: every metered user above its best, on one line.
The line
86 energy users above their best, scored on 20 energy signals
The largest consumers
Furnace F01 3rd and Oven O04 8th: both in Act now
The shortlist
Where a fix this month shows up on next month’s invoice
ONE OF 4 UTILITIES · 612 meters read every 15 minutes
WHAT COMES OUT · WASTE RANKING
Every energy user, ranked by euros lost a month.
The waste ranking: every scored energy user in order, and where the largest consumers sit.
The meters
72 scored energy users across 8 plants, shuffled
The race
Sorted on the 20 energy signals, one rank at a time
The largest consumers
Furnace F01 3rd, Oven O04 8th and Moulder M22 55th
The top ten
Furnace F11 in Brno leads: €9,400 a month, mostly at weekends
ONE OF 3 LISTS · Refreshed every morning
WHAT COMES OUT · THREE WASTE TEST
What to fix before winter, on three hard signals.
The three waste test: what to fix before winter.
Three hard signals
90 energy users on the ranking, three tests from the energy manager
Idle
52 draw more than 30% of their running load while idle
Peak
27 of those also run hard in the peak tariff hours
Per part
15 also use 10% more kWh per part than a year ago: fix them first
The largest consumers
Furnace F01 2 of 3, Oven O04 2 of 3, Moulder M22 1 of 3
ONE TEST SET · Any rule the energy team writes, tested on every meter
WHAT COMES OUT · ENERGY PACKS
Any utility, as a pack the plant engineers can act on.
Energy packs: any utility, built from source for the plant engineers.
The packs
Four pages on melt and hold, built from source for the engineers
kWh per part, by plant
Energy per good part made in the last twelve months
Brno casting
1.41 kWh a part: 3rd of 19, and home to Furnace F11
ONE OF 6 SYSTEMS · A pack for any utility, line or plant
WHAT COMES OUT · ASSET ONE PAGERS
The case for each saving, on one page.
Asset one pagers: the case for each saving, checked against the shift lead’s own notes.
One page per asset
Furnace F11, Brno casting
The rating
Rank 1 of 72 on the ranking: Act now
The signals
Weekend draw, holding, lid time and kWh per part, against every furnace
Three waste test
Fails all three of the energy manager’s tests
In the shift lead’s words
What the shift set to low, checked against the meters
ONE OF 15 · A page for every user that fails the test

Back inside the Orvalis Brain: energy cost per part is the third question it answers.

Built at Orvalis.

A plant brain, built inside the group and proved on three questions.

ILLUSTRATIVE CLIENT · FICTIONAL DATA · ALONGSIDE, LDA

1 of 15

ILLUSTRATIVE CLIENT · FICTIONAL DATA · ALONGSIDE, LDA

1 of 6

ILLUSTRATIVE CLIENT · FICTIONAL DATA · ALONGSIDE, LDA

1 of 6

Read “The Lume Brain” as text

Chapter 4 of 4 · MERCADO LUME AND ALONGSIDE

The Lume Brain

From three questions to the whole business.
An illustrative client, built on fictional data.

WHY WE ARE HERE

Point of sale · Every basket, every till
Warehouse system · Picks, slots, stock counts
Van telematics · Every stop, every minute
Supplier portal · Orders, ASNs, invoices
Online orders · Baskets, slots, substitutions
Loyalty card · Who buys what, and how often
Store spreadsheets · Gap checks, saved locally
Rotas · Who works which shift
Waste logs · Markdowns and write offs
Weather and events · Heat, rain, football, holidays

Lume already knows a great deal.

It just sits apart: in the tills, in the warehouse system, in the vans, in store spreadsheets and in the heads of the store managers.

One brain joins it up, and never forgets.

It reads from the systems the business already runs and changes none of them.

Built with you.
Yours to keep.

Lume's data, Lume's brain, inside Lume's perimeter.
Your buyers and store managers still make the calls.

LUME'S DATA · LUME'S BRAIN · YOURS TO KEEP

WHAT THE BOARD ASKED FOR

Stores and supply first. Six questions, proved on three.

“Tell us why the shelf is empty when the system says we have it.
Then tell us where the margin leaks.” Chief Operating Officer

● BuiltStock on shelfWhat is missing, before they notice
● BuiltLast mile on time in fullEvery drop, on time and complete
● BuiltSupplier scorecardsWho delivers what they promise
○ Still to buildWaste and shrinkWhere the stock really goes
○ Still to buildMarkdown pricingThe right reduction, at the right hour
○ Still to buildStore labourThe right people on the right shift

Question 1 of 3 · THE LUME BRAIN: STOCK ON SHELF

Everything Lume already knows,
in one place that learns.

What goes in

Till lines1.9 billion lines, 24 months
Store stock records536 stores, 21,400 SKUs each
DC dispatchesEvery pallet from 6 DCs
Supplier deliveriesDirect to store, ASN vs receipt
Gap checksMorning walks, scanned or on paper
Promotions and weatherLeaflets, heat, rain, holidays

STOCK ON SHELF

Mercado
Lume

Reads everything, remembers it,
connects the dots.

WHAT COMES OUT: ONE EXAMPLE OF EACH

Shelf gap mapEvery store, on one line
Store rankingRanked by sales lost to gaps
Three cause testWhich stores to fix this week
Store packsAny category, in the ops format
Store one pagersThe fix for each store

Everything Lume already knows goes in on the left.
What store operations needs comes out on the right.

WHAT COMES OUT · SHELF GAP MAP
Every store over the gap threshold, on one line.
The shelf gap map: every store over the threshold, on one line.
The line
94 of 536 stores over the gap threshold, scored on 20 signals
The flagships
Lisboa Praça 4th and Porto Avenida 11th: both in Critical
The shortlist
The stores to fix before the weekend rush
ONE OF 4 FORMATS · 536 stores scored every hour
WHAT COMES OUT · STORE RANKING
Every scored store, ranked by sales lost to gaps.
The store ranking: every scored store in order, and where the flagships sit.
The estate
78 scored stores, shuffled
The race
Sorted on the 20 signals, one rank at a time
The flagships
Lisboa Praça 4th, Porto Avenida 11th and Madrid Parque 40th
The top ten
Almada Sul leads the list, open since March
ONE OF 3 LISTS · Refreshed before stores open
WHAT COMES OUT · THREE CAUSE TEST
Which stores to fix this week, on three hard causes.
The three cause test: the stores to fix this week.
Three hard causes
96 stores with gaps, three tests from store operations
Phantom stock
61 show stock on the system and zero sales for 4 hours
Late deliveries
34 of those had a DC truck over an hour late twice a week
Promo forecast
17 also sold a third more on promotion than ordered: fix now
The flagships
Lisboa Praça 2 of 3, Porto Avenida 2 of 3, Madrid Parque 1 of 3
ONE TEST SET · Any rule store operations writes, tested on every store
WHAT COMES OUT · STORE PACKS
Any category, in store operations’ own format.
Store packs: any category, built from source in the ops format.
The packs
Four pages on chilled dairy, built from source in the ops layout
Off shelf, by category
Share of SKUs with an empty shelf at 11am, all stores
Chilled dairy
7.8% off shelf: 2nd of 19 categories, and the most SKUs in fresh
ONE OF 19 CATEGORIES · A pack for any category, region or store
WHAT COMES OUT · STORE ONE PAGERS
The fix for each store, on one page.
Store one pagers: the fix for each store, checked against the manager’s own words.
One page per store
Lume Almada Sul, Setúbal region
The rating
Rank 1 of 78 on the store ranking: Critical
The signals
Zero sales, stock accuracy, lateness and promo uplift, against every store
Three cause test
Shows all three of the causes store operations test for
In the manager’s words
What the store said, checked against the tills
ONE OF 17 · A page for every store that fails the test

Inside the hub: the Lume Brain, grown from the business’s own data, one layer at a time.

Layer 1 The board, the ops team and the six questions
Layer 2 18 categories and 27 regions
Layer 3 20 availability signals and 15 store formats
Layer 4 1.9 billion till lines become 536 stores, scored.
The flagships in bronze
Layer 5 58 findings, each one checked with store operations
Lume Brain And it keeps learning.

Three questions answered: stock on shelf, last mile on time in full and supplier scorecards.
The rest of the business comes next.

Proposed next steps

Availability first.
Then the rest of the business.

Proposed next steps: stock on shelf, last mile on time in full and supplier scorecards are built; these are the streams that come next.

STORES AND SUPPLY · Built

Shelf data · Tills, stock, DC dispatches, gap checks, promosStock on shelf pack · Map, ranking, cause test, packs, one pagers
Delivery data · Telematics, route plans, picks, proof of deliveryLast mile pack · Map, ranking, gate test, packs, one pagers
Supplier data · Orders, ASNs, receipts, invoices, buyer notesScorecard pack · Map, ranking, term test, packs, one pagers

Proposed next

Waste and shrink · Where the stock really goes
Store labour · The right people on the right shift
Order forecasts · Promo uplift, ordered right
Online substitutions · Fewer swaps, happier baskets

CUSTOMER AND GROWTH Revenue side.
Raised by the trading board.

THE REST OF THE BUSINESS From the whole company picture.

Question 2 of 3 · THE LUME BRAIN: LAST MILE ON TIME IN FULL

Everything Lume already knows,
in one place that learns.

What goes in

Van telematics2.3 billion GPS pings, 18 months
Route plansPlanned stops and slots, every day
Online orders9.4 million baskets and their subs
Pick recordsWhat left the DC, item by item
Driver appProof of delivery, failed drops
Traffic and weatherRoadworks, rain, match days

LAST MILE OTIF

Mercado
Lume

Reads everything, remembers it,
connects the dots.

WHAT COMES OUT: ONE EXAMPLE OF EACH

Route reliability mapEvery route, on one line
Route rankingRanked by late and short drops
Three gate testWhich routes to replan first
Depot packsAny depot, in the planners’ format
Route one pagersThe replan for each route

Everything Lume already knows goes in on the left.
What the transport team needs comes out on the right.

WHAT COMES OUT · ROUTE RELIABILITY MAP
Every route over the late threshold, on one line.
The route reliability map: every route over the threshold, on one line.
The line
88 of 536 routes over the late threshold, scored on 20 signals
The express routes
Express LN 03 4th and Express PO 07 12th: both Failing
The shortlist
The routes to replan before the Christmas peak
ONE OF 3 FLEETS · 536 routes scored every evening
WHAT COMES OUT · ROUTE RANKING
Every scored route, ranked by late and short drops.
The route ranking: every scored route in order, and where the express routes sit.
The fleet
72 scored routes, shuffled
The race
Sorted on the 20 signals, one rank at a time
The express routes
Express LN 03 4th, Express PO 07 12th and Express MN 02 38th
The top ten
Route ST 117 leads the list, redrawn in June
ONE OF 3 LISTS · Refreshed before the vans leave
WHAT COMES OUT · THREE GATE TEST
Which routes to replan first, on three hard gates.
The three gate test: the routes to replan first.
Three hard gates
96 routes with late drops, three tests from the transport team
On time
57 were late on more than one drop in five
In full
30 of those also delivered short or swapped items
Cost per drop
14 also cost over €5 a drop: replan them first
The express routes
Express LN 03 and PO 07 show 2 of 3, MN 02 shows 1 of 3
ONE TEST SET · Any rule the planners write, tested on every route
WHAT COMES OUT · DEPOT PACKS
Any depot, in the route planners’ own format.
Depot packs: any depot, built from source in the planners’ format.
The packs
Four pages on Setúbal, built from source in the planners’ layout
Late or short, by depot
Share of drops late or short in October, 536 routes
Setúbal
14.1% late or short: 2nd of 19 depots, and the fastest growing
ONE OF 19 DEPOTS · A pack for any depot, slot or postcode
WHAT COMES OUT · ROUTE ONE PAGERS
The replan for each route, on one page.
Route one pagers: the replan for each route, checked against the driver’s own words.
One page per route
Route ST 117, Setúbal depot
The rating
Rank 1 of 72 on the route ranking: Failing
The signals
On time, short items, cost and dwell time, against every route
Three gate test
Fails all three of the transport team’s gates
In the driver’s words
What the driver said, checked against the telematics
ONE OF 14 · A page for every route that fails the test

Back inside the Lume Brain: last mile on time in full is the second question it answers.

Question 3 of 3 · THE LUME BRAIN: SUPPLIER SCORECARDS

Everything Lume already knows,
in one place that learns.

What goes in

Purchase orders3.8 million order lines, 24 months
Advance shipping noticesWhat the supplier said was coming
DC and store receiptsWhat actually arrived, and when
Invoices and termsPrices, rebates, payment days
Quality checksTemperatures, rejects, recalls
Buyer notesWhat was promised in the meeting

SUPPLIER SCORECARDS

Mercado
Lume

Reads everything, remembers it,
connects the dots.

WHAT COMES OUT: ONE EXAMPLE OF EACH

Supplier mapEvery supplier, on one line
Supplier rankingRanked by what they cost us
Three term testWho to renegotiate first
Negotiation packsAny category, in the buyers’ format
Supplier one pagersThe case for each negotiation

Everything Lume already knows goes in on the left.
What the buyers need comes out on the right.

WHAT COMES OUT · SUPPLIER MAP
Every supplier under its promised terms, on one line.
The supplier map: every supplier under its terms, on one line.
The line
97 of 536 suppliers under their terms, scored on 20 measures
The top spenders
Duero Dairy 3rd and Turia Drinks 10th: both Failing
The shortlist
Who to call in before the annual terms round
ONE OF 3 SUPPLY BASES · 536 suppliers scored every week
WHAT COMES OUT · SUPPLIER RANKING
Every supplier, ranked by what its gaps cost us.
The supplier ranking: every scored supplier in order, and where the top spenders sit.
The supply base
80 scored suppliers, shuffled
The race
Sorted on the 20 measures, one rank at a time
The top spenders
Duero Dairy 3rd, Turia Drinks 10th and Esla Cleaning 45th
The top ten
Genil Produce leads the list, a supplier since February
ONE OF 3 LISTS · Refreshed every Monday
WHAT COMES OUT · THREE TERM TEST
Who to renegotiate first, on three hard terms.
The three term test: the suppliers to renegotiate first.
Three hard terms
96 suppliers under terms, three tests from the buying team
Fill rate
63 delivered under 95% of the units ordered
On time
35 of those also missed their slot on one delivery in ten
Cost
18 also raised prices over 4% this year: renegotiate first
The top spenders
Duero Dairy 2 of 3, Turia Drinks 2 of 3, Esla Cleaning 1 of 3
ONE TEST SET · Any term the buyers write, tested on every supplier
WHAT COMES OUT · NEGOTIATION PACKS
Any category, in the buyers’ own format.
Negotiation packs: any category, built from source in the buyers’ format.
The packs
Four pages on fresh produce, built from source in the buyers’ layout
Short shipped, by category
Share of units ordered that never arrived, 2026 to date
Fresh produce
8.2% short shipped: 2nd of 19 categories, and the largest spend
ONE OF 19 CATEGORIES · A pack for any category, region or supplier
WHAT COMES OUT · SUPPLIER ONE PAGERS
The case for each negotiation, on one page.
Supplier one pagers: the case for each negotiation, checked against the supplier’s own words.
One page per supplier
Genil Produce, fresh produce, Andalucía
The rating
Rank 1 of 80 on the supplier ranking: Failing
The measures
Fill rate, on time, cost and rebates, against every supplier
Three term test
Fails all three of the buying team’s terms
In the supplier’s words
What the supplier said, checked against the receipts
ONE OF 18 · A page for every supplier that fails the test

Back inside the Lume Brain: supplier scorecards is the third question it answers.

Built at Lume.

A store and supply brain, built inside the business and proved on three questions.

ILLUSTRATIVE CLIENT · FICTIONAL DATA · ALONGSIDE, LDA

Questions about an AI Centre of Excellence

What is an AI Centre of Excellence?

One place where everything an organisation already knows is joined into one AI brain, and where the questions that matter most are built on it, one at a time. Alongside builds it with you: it reads from the systems already in place, changes none of them, and stays inside your perimeter.

What can it automate?

The work that needs every source at once. In the four worked examples: SME credit early warning, AML alert triage and collections that recover at a bank; outpatient no shows, emergency and bed flow and insurer claim denials at a hospital group; predictive maintenance, scrap and first pass yield and energy cost per part at a manufacturer; stock on shelf, last mile on time in full and supplier scorecards at a retailer.

What does each question produce?

What a team acts on: a risk map with every case on one line, a list ranked by urgency, the test behind each name, packs in the format the committee or board already uses, and a one-page case for each intervention.

Where does our data stay?

Inside your perimeter. A brain for every organisation. Each one gets its own brain on one shared engine. Its data never leaves its perimeter. What makes each one different stays its own.

Does it replace our systems or our people?

No. It reads from the systems already in place and changes none of them. Your people still make the calls; the brain puts what matters in front of them first.

Where do we start?

With one question. The board names the questions that matter most, the first ones are proved on your own data, and each new question is built on the same brain.

How do the benchmarks work?

Benchmarks, stronger together. Pooled anonymously, so each one can see how it compares.

Are Solaris, Almara, Orvalis and Lume real clients?

No. They are illustrative clients built on fictional data, to show the same method at a bank, a hospital group, a manufacturer and a retailer.

Beyond the four

A brain for every organisation.

Each one gets its own brain on one shared engine.
Its data never leaves its perimeter.
What makes each one different stays its own.

Benchmarks, stronger together.

Pooled anonymously, so each one can see how it compares.

Default rates, cure rates and alert yields.
No show rates, emergency waits and denial rates.
OEE, scrap rates and energy per part.
Availability, waste and supplier OTIF.

Built at Solaris.
Ready for every bank.
Built at Almara.
Ready for every hospital group.
Built at Orvalis.
Ready for every manufacturer.
Built at Lume.
Ready for every retailer.

Start with one question.

AI Centre of Excellence

The Solaris Brain

The Solaris Brain

Risk first. Six questions, proved on three.

Everything Solaris already knows,in one place that learns.

Every SME client on the watch threshold, on one line.

Every scored client, ranked by how fast it is slipping.

Who needs a call this week, on three hard signals.

Any sector, in the committee’s own format.

The case for each intervention, on one page.

Risk first.Then the rest of the bank.

Every alert the rules raise,read in context, before a human.

Every open alert this week, on one risk line.

Every scored alert, ranked by real risk, not by rule.

The alerts worth a human, on three typology tests.

A suspicious activity report, in the UIF’s own format.

The story of each alert, on one page.

Every overdue account, and thecall most likely to bring it back.

Every account past 30 days, on one recovery line.

Every scored account, ranked by value recoverable.

Today’s call list, on three hard signals.

The right offer for each account, ready to send.

The case for each call, on one page.

The Almara Brain

The Almara Brain

Operations first. Six questions, proved on three.

Everything Almara already knows,in one place that learns.

Every clinic over the no show threshold, on one line.

Every scored clinic, ranked by empty chairs ahead.

Where to act this week, on three hard signals.

Any specialty, in the board’s own format.

The case for each change, on one page.

Operations first.Then the rest of the group.

Everything Almara already knows,in one place that learns.

Every ward in the five hospitals, on one line.

Every scored ward, ranked by tomorrow’s gridlock.

Where to free beds today, on three hard signals.

Any hospital, in the bed meeting’s own format.

The case for each change, on one page.

Everything Almara already knows,in one place that learns.

Every insurer contract line, on one line.

Every scored contract line, ranked by money at risk.

What to fix before filing, on three hard signals.

Any payer, in the insurer’s own appeal format.

The case for each fix, on one page.

The Orvalis Brain

The Orvalis Brain

Uptime first. Six questions, proved on three.

Everything Orvalis already knows,in one place that learns.

Every monitored asset past its band, on one line.

Every scored asset, ranked by how fast it is drifting.

What to open up this week, on three hard signals.

Any asset class, as a work pack the planners can run.

The case for each intervention, on one page.

Uptime first.Then the rest of the group.

Everything Orvalis already knows,in one place that learns.

Every part over its scrap target, on one line.

Every scored part, ranked by money in the bin.

Where to send the engineers, on three hard signals.

Any process, in the 8D format the customers ask for.

The case for each fix, on one page.

Everything Orvalis already knows,in one place that learns.

Every energy user above its best, on one line.

Every energy user, ranked by euros lost a month.

What to fix before winter, on three hard signals.

Any utility, as a pack the plant engineers can act on.

The case for each saving, on one page.

The Lume Brain

The Lume Brain

Stores and supply first. Six questions, proved on three.

Everything Lume already knows,in one place that learns.

Every store over the gap threshold, on one line.

Every scored store, ranked by sales lost to gaps.

Which stores to fix this week, on three hard causes.

Any category, in store operations’ own format.

The fix for each store, on one page.

Availability first.Then the rest of the business.

Everything Lume already knows,in one place that learns.

Every route over the late threshold, on one line.

Every scored route, ranked by late and short drops.

Everything Solaris already knows,
in one place that learns.

Risk first.
Then the rest of the bank.

Every alert the rules raise,
read in context, before a human.

Every overdue account, and the
call most likely to bring it back.

Everything Almara already knows,
in one place that learns.

Operations first.
Then the rest of the group.

Everything Almara already knows,
in one place that learns.

Everything Almara already knows,
in one place that learns.

Everything Orvalis already knows,
in one place that learns.

Uptime first.
Then the rest of the group.

Everything Orvalis already knows,
in one place that learns.

Everything Orvalis already knows,
in one place that learns.

Everything Lume already knows,
in one place that learns.

Availability first.
Then the rest of the business.

Everything Lume already knows,
in one place that learns.

Everything Lume already knows,
in one place that learns.