Alongside partners with organizations to drive digital transformation and build high-performing tech teams.
We are looking for a Application Support to join a project at a company specializing in the management of financial markets.
Responsibilities
- Ensure service availability through the control, maintenance, and monitoring of production and testing environments;
- Monitor, analyze, and resolve operational alerts and incidents;
- Investigate and resolve L1 and L2 automation failures;
- Manage different types of tickets, including incidents, changes, and service requests;
- Ensure the proper escalation of major incident processes within the defined SLAs;
- Create and maintain operational procedures and knowledge base articles;
- Work according to best practices and processes based on the ITIL methodology;
- Collaborate with different technical teams to ensure service stability.
Requirements
- Knowledge of Linux;
- Knowledge of monitoring platforms;
- Knowledge of Jira and ITIL methodology;
- Good English skills;
- Availability to work in a 24/7 shift schedule;
- Interest and motivation to grow in the operations and technology field;
- Analytical skills, sense of responsibility, and team spirit.
Nice to Have
- Previous experience in operations, support, or monitoring environments;
- Knowledge of networking;
- Good communication skills in critical environments;
- Proactive profile with a continuous improvement mindset.
Benefits
- Technical guidance and continuous mentorship
- Participation in real-world projects
- Collaborative environment with a focus on professional growth
- Opportunity for career progression
- Hybrid work model: Porto office (1 day per week of home office)